Presto Pink - Personalized Concierge Services

Frequently Asked Questions
Frequently Asked Questions

Presto Pink’s Vision

We are a lifestyle management company passionate about providing a services that improve the quality of life. Our values are precision, thoughtfulness, and prompt execution. Presto Pink’s success can be accredited to the professionalism of our employees as well as our commitment to putting the needs of our customers first.

Why should I purchase a membership? 
How does this service complement my lifestyle?

Your requests are our priority!  In the fast paced society in which we live, you may find that your career and personal obligations are a never-ending to-do list. Presto Pink serves as a means in which you can achieve your ideal lifestyle.

Is Presto Pink a luxury service?
How can I afford it on my budget?

Presto Pink is a luxury service at an affordable price.  In an effort to accommodate a wide variety of customers with distinctive desires, we created specialized pricing packages to ensure that each one of our customers can find their needs in reach.

Is my personal information safe?

Absolutely, we are licensed and insured.  Our service agreement incorporates a binding confidentiality agreement between our professional concierge and your family. 

Where do you offer your services?

Presto Pink creates time in Washington DC, Maryland, and Northern Virginia.

Do you require services to be pre-paid?

Some memberships may require the first 30-60 days of a membership to be pre-paid; and some services, depending on how extensive the request may be, may require the service to be pre-paid also.

How much do the services cost?

Our services range from $50 to $150 per month, which correspondingly includes 2-10 guaranteed hours of services. We will do as many requests as possible during your guaranteed service hours. However, if a service request happens to goes over your monthly hour limit, due to traffic, inclement weather, etc., additional hourly rates will apply.

Do you perform assessments prior to the beginning of a service?

Yes, Presto Pink will assess each client's needs prior to beginning any service.  Each assessment may include an in-person or telephone consultation with one of our representatives.

What if I am not satisfied with my services?

Presto Pink strives to exceed our client's expectations. Please understand that there may be circumstances that arise that are out of our control. All of our services are personally guaranteed. If you're not satisfied with our service, we will issue a refund for the services portion of your bill. If you are unhappy with our service and you have pre-booked services in advance, please give 48 hours notice of a cancellation of all services.

Memberships

Memberships create a better experience at Prestopink in 5 easy ways:

1) Addresses a variety of needs, quickly; without having to continuously purchase hours.

2) Makes it financially easier on families to be billed monthly or bi-monthly.

3) Access to 24/7 client telephone support.

4) Members save more money on hourly rates.

5) Receive exclusive member benefits from local businesses.

We are a “can-do” company, however we do reserve the right to refuse any request that involves any form of criminal activity. All monthly memberships require a 60 day minimum subscription. The customer may cancel their monthly membership with no penalty after 60 days. If a customer does wish to cancel their monthly membership, they must provide a 10 day written notice of cancellation, before the next billing cycle. If a customer wishes to cancel their monthly membership and still has pre-booked services remaining, that customer is to cancel all remaining services up to 24 hours prior to the next scheduled service. If a 24 hour notice is not given the customer will be charged 50% of the booked service value.

Details

All monthly memberships include a one-time enrollment fee* of:

$25.00

Each membership has a monthly service fee**:

$20.00

*Enrollment Fee includes the cost of induction into
ours systems, key copying, and background
checks.

** Services and rates are subject to change without notice.